Frequently Asked Questions

Everything you need to know about your Deputy Department experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping may take 10-15 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I ensure I'm ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What payment methods do you accept?

Deputy Department accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with manufacturers who adhere to fair labor standards.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.